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Post Office Home Insurance Review

This article was last updated:

Everything you need to know before you buy home insurance from Post Office!

The experts say:


Post Office's Gold home insurance policy offers a generous theft cover of £2000 for outbuildings, and an impressive £350 excess on escape of water claims. It also provides the added bonus of cover for garden plants - something that many insurers omit. However, its Fairer Finance Star Rating is only 3-stars and it is not a Which? Recommended Provider, so it pays to shop around before committing to this policy.

What Post Office customers are saying right now:

The Good

  • 👍Efficient and helpful around their products and services
  • 😃Polite, friendly and helpful staff
  • 🤗Reassuring to those in need of humanitarian services
  • 💝Saved the day for customers with queries
  • 🤩Quick response to phone calls

The Bad

  • 🤬 Terrible customer service, no empathy or understanding.
  • 😡 Extremely long wait times with few tills open and malfunctioning machines.
  • 😤 Rude, unfriendly and hostile post-masters who don't want to speak with customers.
Read more customer reviews of Post Office

Post Office customer reviews summary

Post Office home insurance has been given mixed reviews by customers, with many praising their polite and helpful staff but others complaining of slow service and long queues. There have also been reports of poor customer service and a lack of understanding when it comes to resolving issues. Overall, the Post Office seems to be a reliable provider when it comes to home insurance, though customers may need to be prepared for some long waits and occasional challenges. Score: 6/10.

Is Post Office one of this year's Top 10 home insurance companies?