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John Lewis Home Insurance Review

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Everything you need to know before you buy home insurance from John Lewis!

The experts say:


John Lewis's Gold Home Insurance is a great option for those looking for comprehensive coverage for their home and outbuildings. With up to £5,000 of theft from outbuildings cover and a low excess of £350 on escape of water claims, you can rest assured that your home will be well-protected. And if you're a green-fingered gardener, you'll be pleased to hear that garden plants are covered too! Fairer Finance has awarded it an impressive 5-star rating, although unfortunately it hasn't been recommended by Which?. All in all, it's an excellent choice for safeguarding your home and possessions.

What John Lewis customers are saying right now:

The Good

  • 👍 Excellent service all round
  • 🤝 Polite and helpful staff
  • 💰 Saved customers money on original quote
  • 😊 Easy to get in contact with
  • 💳 Card with benefits

The Bad

  • 😡Terrible customer service, with issues such as long wait times and unhelpful staff.
  • 😠Misleading emails which do not clearly explain rewards or benefits.
  • ❌Poor home emergency cover with claims process not worth paper written on and unreliable credit cards.
Read more customer reviews of John Lewis

John Lewis customer reviews summary

John Lewis home insurance has been receiving mixed reviews from customers, with some praising the helpful and polite staff who have saved them money on their original quote and others bemoaning the poor customer service and unreliable credit card. Customers have also raised issues with the home emergency cover, citing a lack of response and an inability to get through to the company by phone. On the other hand, John Lewis' rewards system has been seen as a benefit by some customers. Overall, John Lewis home insurance gets a 5/10 for its good points as well as its bad.

Is John Lewis one of this year's Top 10 home insurance companies?