Hastings Home Insurance Review

The experts say:

What Hastings customers are saying right now:

The Good

• 😊 Easy to purchase insurance policy
• 😊 High level of customer service
• 😊 Good follow-up care provided
• 😊 Simple and easy to understand content
• 😊 Valued customers and go the extra mile

The Bad

• 😡 Poor service with stolen car recovery and taking 67 days to get it into a garage for inspection.
• 😤 Charged £20 for auto-renewing a policy that was not needed, and no refunds available.
• 😡 Did not provide support during a claim, leaving customer without a vehicle for 2 weeks so far, and unable to get hire car.

Hastings customer reviews summary

Hastings home insurance promises to provide an efficient, cost-effective service, but reviews suggest otherwise. Customers have reported long delays in recovery of stolen cars and a lack of communication from representatives. Additionally, an auto-renew fee was charged without prior notice and customers have had difficulty cancelling their policies. On top of this, the app has been deemed unreliable with no response to queries. All in all, Hastings home insurance is a company best avoided. Score: 2/10