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Halifax Home Insurance Review

This article was last updated:

Everything you need to know before you buy home insurance from Halifax!

The experts say:


Halifax's Gold home insurance policy is the perfect choice for those who want to protect their outbuildings from theft and their garden plants from damage. With a Fairer Finance Star Rating of 4-Star and an impressive overall policy and customer score of 67%, it ranks 6th out of 14 policies, making it a competitive choice when it comes to coverage. And with a generous excess on escape of water claims of £500, you can rest assured that your property will be well protected.

What Halifax customers are saying right now:

The Good

  • 🤩 Fast response times and helpful customer service
  • 😊 Impressive fraud detection and security measures
  • 🤗 Quick and easy set up for Go Henry accounts
  • 😃 Positive experiences with the Arnold Branch
  • 👍 Good quality I.T systems and support

The Bad

  • 🤬 Unauthorised transactions on savings accounts 🤯 Poor IT systems and customer service 🤬 Discriminatory treatment of customers
Read more customer reviews of Halifax

Halifax customer reviews summary

Halifax home insurance is not scoring well in customer reviews. Customers have experienced unauthorised transactions, blocked accounts, poor IT systems, long wait times and a lack of support for customers trying to set up accounts for their children. Overall, the customer service experience with Halifax home insurance is unsatisfactory and does not seem to reflect the modern world. Score: 3/10.

Is Halifax one of this year's Top 10 home insurance companies?