Direct Line Home Insurance Review

The experts say:

What Direct Line customers are saying right now:

The Good

• 👍 The car insurance policy was good value.
• 🤗 The customer service agent in Bristol was superb.
• 😊 The company were faultless in their dealings with the repair garage and courtesy car company.
• 🙂 They waived any fees and gave a refund when policy was cancelled.
• 😃 Direct Line have three policies and 10 family members.

The Bad

• 🤬 Terrible customer service, often not returning calls or abdicating responsibility. 💸 Refusal to pay out claims and pressuring customers to drop them 🚫 Unhelpful, obstructive and manipulative in dealing with customers

Direct Line customer reviews summary

Direct Line home insurance has been met with mixed reviews, with some customers thrilled at the efficient and timely customer service they received, and others deeply disappointed in their inability to provide adequate assistance and pay out claims. Although the overall experience can vary from customer to customer, it is clear that Direct Line needs to take action to improve its customer service and ensure customers get the best value for money. Score: 6/10