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Direct Line Home Insurance Review

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Everything you need to know before you buy home insurance from Direct Line!

The experts say:


Direct Line's Premier home insurance plan is a great option for those looking for comprehensive coverage. With theft from outbuildings cover of up to £2500 and excess on escape of water claims of up to £500, you can rest assured that your property is safe. Additionally, Select Premier also offers cover for garden plants, giving you some added peace of mind. While Fairer Finance Star Rating gives Select Premier a 3 star rating and it does not rank as a Which? Recommended Provider, its overall policy and customer score of 68% puts it in fifth place out of fourteen policies.

What Direct Line customers are saying right now:

The Good

  • 👍 The car insurance policy was good value.
  • 🤗 The customer service agent in Bristol was superb.
  • 😊 The company were faultless in their dealings with the repair garage and courtesy car company.
  • 🙂 They waived any fees and gave a refund when policy was cancelled.
  • 😃 Direct Line have three policies and 10 family members.

The Bad

  • 🤬 Terrible customer service, often not returning calls or abdicating responsibility. 💸 Refusal to pay out claims and pressuring customers to drop them 🚫 Unhelpful, obstructive and manipulative in dealing with customers
Read more customer reviews of Direct Line

Direct Line customer reviews summary

Direct Line home insurance has been met with mixed reviews, with some customers thrilled at the efficient and timely customer service they received, and others deeply disappointed in their inability to provide adequate assistance and pay out claims. Although the overall experience can vary from customer to customer, it is clear that Direct Line needs to take action to improve its customer service and ensure customers get the best value for money. Score: 6/10

Is Direct Line one of this year's Top 10 home insurance companies?