AXA Home Insurance Review

The experts say:

What AXA customers are saying right now:

The Good

• 😊 AXA's people have been helpful and friendly.
• 😊 AXA's joining and paying process is easy to understand.
• 😊 AXA has satisfied a new customer at the start of their policy.
• 😃 AXA's policy is very affordable.
• 🙂 AXA have provided an apology and countdown to answer when experiencing a high call volume.

The Bad

• 😡Appalling customer service, long waiting times and poor response times.
• 😤Cost-cutting leading to unreliable telephone system and bad experiences.
• 😩Insurance claims taking too long to process and payments not being made in a timely manner.

AXA customer reviews summary

AXA Home Insurance has been met with mixed reviews, with many customers citing long wait times and a lack of response from customer service as notable frustrations. Many people have had to wait weeks for payment or to receive documents from the company. On the flip side, some customers have remarked positively on their initial experience, praising the friendly staff and easy sign-up process. Overall, AXA Home Insurance may not be the most reliable provider but could prove suitable for those who can tolerate some of the more common issues. Score: 6/10