Aviva Home Insurance Review

The experts say:

What Aviva customers are saying right now:

The Good

• 😊 Easy to use website for purchase and payment process
• 😊 Quick response from legal team
• 😊 Able to manage own pension with success
• 😊 Insurance premiums can be made affordable
• 😊 Simple options on automated customer service

The Bad

• 😡 Appalling customer service, with people being left on hold for long periods of time and no response to emails.
• 😤 Money is not properly managed, with people losing money on their pensions despite having no experience in financial management.
• 😡 Poor communication, with customers left completely clueless about important policy issues.

Aviva customer reviews summary

Aviva home insurance has been receiving mixed reviews from customers, with some praising the simple purchase process and others citing long wait times and poor customer service. With such a wide range of experiences, it's difficult to give Aviva home insurance an overall score. However, with some improvements in customer service and response times, this could be an insurer worth considering. Score: 6/10.