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Aviva Home Insurance Review

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Everything you need to know before you buy home insurance from Aviva!

The experts say:


For Aviva's home insurance, you get theft from outbuildings cover up to the full sum insured under the policy and an excess of £450 on escape of water claims. Plus, if you're a green-thumbed gardener, you'll be pleased to know that garden plants are covered too. Although Fairer Finance only gave it a 2-star rating, Which? customers still gave Aviva's policy an overall score of 64%, placing it 11th out of 14 policies. So if you're looking for protection with a bit of value, Aviva's home insurance could be worth considering!

What Aviva customers are saying right now:

The Good

  • 😊 Easy to use website for purchase and payment process
  • 😊 Quick response from legal team
  • 😊 Able to manage own pension with success
  • 😊 Insurance premiums can be made affordable
  • 😊 Simple options on automated customer service

The Bad

  • 😡 Appalling customer service, with people being left on hold for long periods of time and no response to emails.
  • 😤 Money is not properly managed, with people losing money on their pensions despite having no experience in financial management.
  • 😡 Poor communication, with customers left completely clueless about important policy issues.
Read more customer reviews of Aviva

Aviva customer reviews summary

Aviva home insurance has been receiving mixed reviews from customers, with some praising the simple purchase process and others citing long wait times and poor customer service. With such a wide range of experiences, it's difficult to give Aviva home insurance an overall score. However, with some improvements in customer service and response times, this could be an insurer worth considering. Score: 6/10.

Is Aviva one of this year's Top 10 home insurance companies?