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Admiral Home Insurance Review

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Everything you need to know before you buy home insurance from Admiral!

The experts say:


Admiral's Platinum Home Insurance is not just any run-of-the-mill policy. It packs a punch with up to £5000 cover for theft from outbuildings and an excess of only £500 on escape of water claims. Gardeners will also be pleased to hear that garden plants are included in the policy. In terms of customer satisfaction, Admiral's Platinum Home Insurance has a decent Fairer Finance Star Rating of 3 stars and scored 61% in Which? Overall Policy and Customer Score, putting it at 13th out of 14 policies. All in all, this policy offers great value for money and peace of mind.

What Admiral customers are saying right now:

The Good

  • 🤩 Affordable travel insurance for older travellers
  • 🙌 Simple process to take out insurance
  • ✅ Good cover provided
  • 🤗 Clear medical questions when taking out policy
  • 😊 Discounts available on policy renewal

The Bad

  • 🤯 Awful customer service, long wait times on the phone, and difficulty in resolving claims.
  • 🤬 Unclear policies, difficult to change auto-renewal settings, and discriminatory against those unable to use webchat.
  • 😡 Unhelpful when trying to resolve disputes, withholding payment of cars, and not providing enough information.
Read more customer reviews of Admiral

Admiral customer reviews summary

Admiral home insurance offers customers an affordable and comprehensive coverage, but seems to fall short when it comes to customer service. Customers have found themselves waiting on the phone for hours, only to be cut off or receive no response at all. With problems ranging from non-fault claims taking months to settle, to inadequate discounts, it's no wonder customers are quickly losing faith in Admiral home insurance. In a nutshell, if you want a good deal and don't mind dealing with some frustrations along the way, Admiral may be worth a look. Score: 5/10

Is Admiral one of this year's Top 10 home insurance companies?