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AA Home Insurance Review

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Everything you need to know before you buy home insurance from AA!

The experts say:


The AA home insurance policy is an interesting option for those looking to get some quality cover with a nice balance between cost and coverage. The policy covers theft from outbuildings up to £7500 and excess on escape of water claims up to £250, making it a good choice for those looking for comprehensive protection. What's more, the policy even includes cover for garden plants, so you can protect your green-fingered investments too! It's not quite a Which? Recommended Provider, but the Fairer Finance Star Rating of 3-Star and the Which? Overall Policy and Customer Score of 63% make it a decent option. With 12 policies ranked higher by Which?, there are better options out there, but if you're happy to go with something that still offers good value for money, the AA home insurance policy is worth considering.

What AA customers are saying right now:

The Good

  • ✅ Easy and straightforward online purchase.
  • 🙂 Polite and helpful call centre staff.
  • 💪 Reassurance from telephone agents.
  • 👍 Upstanding and trusted company.
  • 🤩 Great service from repair workshop.

The Bad

  • 😡Cancellation charges for policies not used
  • 😖Terrible service from home insurance team
  • 😤Poor communication with courtesy car company
Read more customer reviews of AA

AA customer reviews summary

AA home insurance has been met with mixed reviews. While some customers have found the customer service team to be polite and helpful, others have been left frustrated by delays and unhelpful contractors. Many people have praised the ease of setting up their policy online, but complained about a significant increase in their premium with no change in risk. On balance, AA home insurance is a reliable provider that offers good customer service, but may require extra vigilance when it comes to renewing policies. Rating: 7/10

Is AA one of this year's Top 10 home insurance companies?